Oven Cleaning Kennington Service Terms and Conditions

These Terms and Conditions set out the basis on which Oven Cleaning Kennington provides oven cleaning and related services to residential and commercial customers within Kennington and the surrounding areas. By making a booking, accessing our services, or allowing our operatives to enter your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Oven Cleaning Kennington, the provider of the services.

1.2 "Customer" means any individual or organisation who requests or receives services from the Company.

1.3 "Services" means oven cleaning and any additional cleaning or related services supplied by the Company, including but not limited to cleaning of hobs, extractors, splashbacks and related appliances where agreed.

1.4 "Premises" means the property or location where the Services are to be carried out.

1.5 "Booking" means a confirmed appointment for the provision of Services at an agreed time and place.

2. Scope of Services

2.1 The Company provides professional oven cleaning services within Kennington and nearby areas, subject to availability and reasonable travel distance.

2.2 The exact scope of work for each Booking will be agreed between the Company and the Customer at the time of booking or confirmation. This may include deep cleaning of the oven interior and exterior, removal and cleaning of trays and racks, door glass cleaning, and cleaning of related appliances where specified.

2.3 The Company reserves the right to decline any work which, in its opinion, falls outside the scope of its normal Services, poses a health and safety risk, or requires specialist trade services such as electrical, gas, or structural work.

2.4 The Company does not undertake repairs, gas or electrical disconnection or reconnection, or any work requiring certification by a qualified engineer. Where such work is needed, it is the Customer’s responsibility to arrange it with a suitable professional.

3. Booking Process

3.1 A Booking may be made by the Customer by telephone, online form, or other methods offered by the Company from time to time.

3.2 All Bookings are subject to availability and are not confirmed until the Company has provided verbal or written confirmation and, if requested, the Customer has paid any required deposit.

3.3 The Customer must provide accurate information regarding the type, size, condition, and make of the appliance to be cleaned, together with access details for the Premises. Inaccurate or incomplete information may result in additional charges, extended service time, or, in some cases, cancellation of the Booking.

3.4 The Company may offer estimated arrival windows rather than specific start times. While the Company endeavours to attend within the agreed time window, times are not guaranteed and may be affected by traffic, weather, or other circumstances beyond the Company’s control.

3.5 The Customer is responsible for ensuring that an adult with authority to permit access is present at the Premises for the duration of the Booking.

4. Access and Customer Obligations

4.1 The Customer must ensure safe and reasonable access to the Premises, including adequate parking or stopping space for the Company’s vehicle where applicable. Any parking charges incurred will be added to the Customer’s invoice.

4.2 The area around the oven and any appliances to be cleaned should be clear of personal items, food, pets, and obstacles so that the Company can work safely and efficiently.

4.3 The Customer must inform the Company in advance of any known defects, damage, or unusual conditions affecting the oven or appliances, such as loose handles, cracked glass, malfunctioning doors, or previous repairs.

4.4 If the Company’s operative considers that access is unsafe or obstructed, or that the condition of the Premises or appliances presents a risk to health and safety, the Company may decline to carry out part or all of the Services. In such circumstances, a call-out fee or cancellation charge may apply.

5. Pricing and Quotations

5.1 Prices are generally quoted per appliance or per job and will be confirmed at the time of Booking. Prices may vary depending on appliance size, type, condition, and distance to the Premises.

5.2 Any quotation given by the Company is an estimate based on the information provided by the Customer. The Company reserves the right to adjust the final price if the actual work required is substantially different from that described at the time of quotation.

5.3 Where additional work is identified on site, the Company will explain any extra charges before proceeding, and the Customer will have the opportunity to accept or decline the additional Services.

5.4 All prices are stated in pounds sterling and may be expressed as inclusive or exclusive of any applicable taxes, which will be clearly indicated at the time of Booking or invoicing.

6. Payments

6.1 Payment terms will be confirmed at the time of Booking. Unless otherwise agreed, payment is due on completion of the Services at the Premises.

6.2 The Company may accept various payment methods, which may include cash, bank transfer, or card payment. The available methods will be confirmed at the time of Booking or by the operative on site.

6.3 For certain Bookings, including larger jobs or commercial work, the Company may require a deposit or full prepayment. Any such requirement will be communicated clearly at the time of Booking.

6.4 Where an invoice is issued with payment terms, the Customer must make payment in full by the stated due date. The Company reserves the right to charge interest or late payment fees in line with applicable UK law for overdue amounts.

7. Cancellations, Rescheduling and Missed Appointments

7.1 The Customer may cancel or reschedule a Booking, subject to the notice requirements in this clause.

7.2 If the Customer cancels or reschedules more than 48 hours before the scheduled appointment time, no cancellation fee will normally apply.

7.3 If the Customer cancels or reschedules within 24 to 48 hours of the appointment, the Company may charge a partial cancellation fee to cover administrative and scheduling costs.

7.4 If the Customer cancels on the day of the appointment, fails to provide access, or the operative is unable to carry out the Services due to circumstances within the Customer’s control, the Company may charge a full or substantial call-out fee.

7.5 If the Company needs to cancel or reschedule due to unforeseen circumstances, such as staff illness, vehicle breakdown, or extreme weather, it will notify the Customer as soon as reasonably practical and offer an alternative appointment. The Company will not be liable for any losses arising from such changes, beyond a refund of any prepayments made for the affected Booking.

8. Service Quality and Complaints

8.1 The Company aims to deliver Services to a professional standard appropriate for domestic and light commercial oven cleaning.

8.2 The Customer should inspect the work upon completion. If the Customer has any concerns or is dissatisfied with any aspect of the Services, they should raise this with the operative on site wherever possible so that immediate steps can be taken to address the issue.

8.3 If a problem cannot be resolved on site, the Customer should submit a complaint to the Company as soon as possible, providing details and, where applicable, photographs of the issue. The Company may, at its discretion, offer a re-clean of affected areas or another form of resolution.

8.4 The Company’s responsibility in relation to any complaint shall be limited as set out in the Liability section of these Terms and Conditions.

9. Customer Property and Existing Damage

9.1 The Customer acknowledges that cleaning may reveal pre-existing damage or wear to appliances that was not immediately apparent before the work commenced, such as scratched glass, worn coatings, or deteriorated seals. The Company is not responsible for such pre-existing conditions.

9.2 The Company will take reasonable care when dismantling, cleaning, and reassembling removable parts; however, it is not liable for damage arising from age-related wear, fragile components, or previously incorrect installations that fail during or after cleaning.

9.3 The Customer is responsible for ensuring that any valuables, delicate items, or personal property near the working area are removed or protected. The Company is not liable for accidental damage to items that have not been cleared from the immediate working area despite reasonable requests.

10. Health, Safety and Use of Products

10.1 The Company uses cleaning products and methods chosen to be appropriate for oven cleaning. Safety data for products used can be provided upon request.

10.2 The Customer must keep children, pets, and vulnerable persons away from the immediate work area for the duration of the Service and until all surfaces are safe to touch and the oven has been reassembled and checked.

10.3 After cleaning, the Customer should follow any instructions provided by the operative, which may include airing the kitchen, running the oven briefly empty, or avoiding use for a specified period.

11. Waste Handling and Environmental Regulations

11.1 The Company will collect and contain any waste generated in the normal course of oven cleaning, such as grease residues, disposable cleaning materials, and removed packaging.

11.2 Waste will be managed in accordance with applicable UK environmental and waste regulations. The Company will ensure that any waste it removes from the Premises is transported and disposed of responsibly and lawfully.

11.3 The Company is not responsible for the disposal of large household waste items, old appliances, or general domestic refuse. Such items remain the responsibility of the Customer to dispose of through appropriate local waste and recycling services.

12. Liability and Limitations

12.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

12.2 Subject to clause 12.1, the Company’s total liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Booking in respect of which the claim arises.

12.3 The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.

12.4 The Customer remains responsible for ensuring that appliances are used in accordance with the manufacturer’s instructions after cleaning. The Company is not liable for faults that occur due to misuse, pre-existing defects, or normal wear and tear.

13. Insurance

13.1 The Company maintains appropriate insurance cover for its business activities, including public liability insurance, in line with industry standards.

13.2 Evidence of insurance can be made available for inspection by the Customer upon reasonable request.

14. Privacy and Data Protection

14.1 The Company will collect and process personal data such as names, addresses, and contact details solely for the purposes of managing Bookings, delivering Services, processing payments, and communicating with Customers.

14.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such data secure and will not sell or share it with unrelated third parties except where required by law or necessary to deliver the Services.

15. Force Majeure

15.1 The Company shall not be liable for any failure to perform, or delay in performing, its obligations where such failure or delay is due to events beyond its reasonable control. These may include, but are not limited to, extreme weather, fire, flood, strikes, transport disruptions, or public health emergencies.

15.2 In such circumstances, the Company may suspend or rearrange the affected Services and will aim to notify the Customer as soon as reasonably possible.

16. Amendments to Terms and Conditions

16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking.

16.2 Updated Terms and Conditions may be provided or made accessible to Customers on request.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

18.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior understandings, communications, or agreements.

By proceeding with a Booking, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.